About Call Center
Our agents are fully bilingual, bi-cultural, well educated and have expertise in a wide array of business functions such as Debt Collection, Customer Service.
Customer Service
Sales / Lead Generation
Four easy steps
Provides real-time assistance to customers via chat platforms.
Focuses on generating revenue by selling products or services.
Dedicated to ensuring customer satisfaction and addressing concerns.
Assists customers with technical issues related to products or services.
Our Expertise
Call Center Services International's management team has over 35-years of expertise in successfully establishing U.S.
View More"Provides real-time assistance to customers via chat platforms. Resolves queries, offers guidance, and helps with issues instantly. Often available 24/7 for convenience."
"Focuses on generating revenue by selling products or services. Engages with potential customers, explains product benefits, and closes deals. May also handle upselling and cross-selling to existing customers."
"Dedicated to ensuring customer satisfaction and addressing concerns. Handles inquiries, complaints, and feedback across various channels (phone, email, chat). Aims to build long-term relationships with customers."
"Assists customers with technical issues related to products or services. Troubleshoots problems, provides solutions, and guides users through technical processes. Often requires specialized knowledge of the product or technology."
Testimonials
Basic
Professional
Master
FAQ
MTS Global specializes in telemarketing and customer engagement services, including lead generation, appointment setting, customer retention, market research, event promotion, and 24/7 answering services. We help small businesses grow by connecting them with their ideal customers.
We provide targeted telemarketing solutions designed to increase your sales pipeline, improve customer retention, and save you time. Whether you need more leads, better customer insights, or support with event promotions, our team delivers measurable results.
No, we work with businesses across various industries, including healthcare, retail, technology, real estate, and more. Our services are customizable to meet the unique needs of your industry and target audience.
Absolutely. We strictly adhere to all US telemarketing regulations, including the Telephone Consumer Protection Act (TCPA) and Do Not Call (DNC) lists. Your business is in safe hands with our compliant and ethical practices.
Yes, we provide detailed reports and analytics for all campaigns. You’ll receive regular updates on key metrics like call volume, lead conversion rates, and ROI, so you can see the impact of our work on your business.
We take data security seriously. All customer information is handled with strict confidentiality and stored securely. We comply with data protection laws to ensure your business and your customers’ information are safe.
At MTS Global, we combine cutting-edge technology with a personalized approach. Our team of experienced telemarketers understands the unique challenges small businesses face and delivers tailored solutions to help you achieve your goals. Plus, our transparent pricing and measurable results set us apart.